Last Updated - September 2020

Our warehouse and logistics team have many years of experience that will ensure your order gets to you safely and efficiently. Great care is taken in packing your point 8 percent so it reaches you in tip top condition.

However, if you do have any problems or queries regarding your order, please email us at thirsty@point8percent.co.uk.

· We always aim to dispatch your order within 1 working day of the order being placed. It can take up to 2 working days after dispatch for you to receive your order. Please note that orders made on the weekend are dispatched on the next working day.

· For remote areas including Northern Ireland, Highlands, Isle of Man, Isle of Wight, Channel Islands and Scottish Islands, delivery may take 3-10 working days.

Just so you know…

· Delivery times are estimates and commence from the date of shipping, rather than the date of order. We aim to ship orders placed before 2:30pm GMT Monday to Friday on the same day, however we cannot guarantee this.

· We’re unable to deliver on public holidays so please allow an extra working day across these busy periods.

· Please allow 1-2 extra days for delivery around any sales, Black Friday/Cyber Monday and during the busy Christmas period.

· Due to the nature of our product, we are unable to process returns.

· If your order arrives damaged, please email us at thirsty@point8percent.co.uk within 30 days from the date you received the order. Please attach photos of the damaged product in your email and state your preference for a replacement or refund.

· We will get back to you within 3 working days regarding your replacement or refund request.